David Gibbon and the team have over 30 years of experience in the furnishing industry and are passionate about elegant, precise and useful furniture.
We welcome your feedback and suggestions. Use our Contact Us page to tell us what we’re doing right or wrong or what we can improve on.
We accept Credit cards, Paypal, personal cheques, or direct bank transfers.
Our delivery charges start at just £3.95 depending on the size of the item(s). Shipping charges are displayed at the check out. Local pick up is also available from our workshop near Henley-on-Thames, though please contact us first to let us know. Combined shipping is available on multiple purchases. Please contact us to make arrangements.
All items are hand made to order and are not kept in stock. We aim to dispatch to you within 10 working days of your order, though it’s usually much sooner.
Once your order is completed and has been booked for dispatch you will receive an email from our courier with your tracking information.
We do not ordinarily send out status updates and ask that you please wait 10 working days from your purchase. But hey, please feel free to contact us, 01491 628596 or firstname.lastname@example.org and we’ll give you an update and completion date.
Please be aware that tables, cupboards, dressers, bespoke shelving, and very large orders can take a little longer – it’s all about the delivery.
Returns and Refunds
If you are not 100% satisfied with your order, we will refund or exchange your item within 14 days of receipt only.
We are sorry, but made-to-order goods are non-refundable unless faulty.
All returned items must be unused, in their original packaging and returned to us at our main address,
The Good Shelf Company,
Greys Green Farm
You are responsible for returning your own items back to us in the same condition that you received them. Full refunds will be given once the item has been delivered back to us.
We also advise obtaining proof of posting when returning items.
Buyers are eligible for meeting the cost of returning items to us.